Q: What brew methods do you recommend?
A: We’re committed to ensuring that every cup of coffee you brew is an exceptional experience. Our diverse selection of blends and single origin coffees is carefully curated to shine across all brew methods, including the timeless tradition of espresso.
Whether you’re savoring a velvety shot of espresso or indulging in your favorite specialty drink, our coffees are expertly crafted to deliver rich flavor and aromatic depth with every sip.
For further guidance on perfecting your espresso or exploring other brew methods, visit our Brewing Techniques page.
Elevate your coffee game with us and discover the ultimate brewing experience tailored to your preferences.
Q: Do you offer international shipping?
A: No, we currently do not offer international shipping. Our services are limited to domestic shipping within Australia. However, we’re continuously exploring options to expand our shipping capabilities in the future. If you are interested in a partnership outside Australia, please contact us — we’d be happy to hear from you and discuss opportunities.
Q: Do you offer gift cards?
A: Yes, we do offer gift cards! Gift cards are a fantastic way to share the joy of our products with your friends and loved ones. They can be purchased here, and they come in various denominations to suit your needs. Gift cards are perfect for birthdays, anniversaries, holidays, or any special occasion. Give the gift of choice with our convenient and versatile gift cards!
Q: What is your return policy?
A: At Take Five, we’re committed to delivering coffee and merchandise of the highest quality. While every item is carefully checked, we understand that issues can occasionally occur. If you experience a problem with your purchase, our hassle-free return policy has you covered. Simply reach out to our customer service team, and we’ll gladly assist with a replacement or refund. Your satisfaction is always our priority.
Q: How should I store my coffee?
A: Store your coffee in an air-tight container in a cool, dark place away from heat and moisture. Avoid the fridge or freezer, opt for whole beans when possible, and buy in quantities you’ll use within 1-2 weeks for optimal freshness.
Q: Do you offer Fair Trade coffees?
A: Yes, we proudly offer Fair Trade coffees in our selection. We are committed to supporting fair and ethical practices in the coffee industry, ensuring that the farmers receive fair compensation for their hard work. Our Fair Trade coffees not only taste great but also contribute to a more sustainable and equitable coffee supply chain.
Q: What should I do if I received a damaged or incorrect item?
A: If your order arrives damaged or incorrect, please contact our customer service team straight away with your order details and photos of the issue. We’ll resolve the problem promptly by arranging a replacement or refund. This is covered under our return policy (see above).
Q: What is single origin coffee?
A: Single origin coffee comes from one specific farm, region, or country. This allows you to experience the unique flavour profile of that location, influenced by climate, soil, and altitude.
Q: What is a coffee blend?
A: A blend combines beans from different origins to create a balanced, consistent flavour. Blends often highlight a roaster’s signature style and are crafted to suit milk-based coffees or espresso.
Q: How is decaf coffee made?
A: Decaf coffee is made by removing most of the caffeine from green coffee beans before roasting. This can be done using methods such as the Swiss Water Process (chemical-free) or natural solvent processes, while preserving flavour.
Q: What’s the difference between espresso and filter roast?
A: Espresso roast beans are roasted slightly darker to create a bold, concentrated flavour when brewed under pressure. Filter roast beans are roasted lighter, highlighting delicate flavours best enjoyed in pour-over, batch brew, or French press.
Q: Why does freshly roasted coffee taste better?
A: Freshly roasted coffee retains more of its natural aromas and flavours. As coffee ages, it slowly oxidises and loses complexity. Most specialty coffee is best enjoyed within 4–6 weeks of roasting.
Q: What is a subscription and why should I get one?
A: A subscription means never running out of fresh coffee again. You choose your beans and how often you’d like them delivered, and we roast them to order. Plus, subscribers enjoy 10% off every order, with beans arriving at your door like clockwork — fresh, easy, and always ready for your next brew.
